Accessibility for Ontarians with Disabilities Act (AODA)
Safety Guys Workplace Safety Trainers Customer Service Policy
Customer Service Policy
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Safety Guys Workplace Safety Trainers wishes to make available our customer service policy:
Safety Guys Workplace Safety Trainers is committed to diversity, inclusion and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the training we design for our clients. The heart of our business has always been to provide the best overall training experience for clients and students of all abilities and we will strive to maintain these high standards as we continue to grow and develop in the future.
We are dedicated to providing the best learning experience to all of our clients and students. Our training location in Kingston was selected to provide ease of accessibility to clients of all abilities and we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities. When training in other cities, we will strive to select locations that also offer this same ease of accessibility.
Use of Service Animals and Support Persons
Safety Guys Workplace Safety Trainers will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption. The signs and printed notices will be displayed prominently at the entrance to Safety Guys Workplace Safety Trainers.
Training for staff
The ultimate goal of Safety Guys Workplace Safety Trainers is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Safety Guys Workplace Safety Trainers provides goods and services to people with disabilities can be made by emailing us firstname.lastname@example.org. Customers can expect to hear back within two business days. Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures.
Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Safety Guys Workplace Safety Trainers that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions about this policy
It’s 2016: Do you know what you have to do this year?
New accessibility requirements came into effect on January 1. Here’s what
you need to do:
If you have 1 – 49 employees:
If you have 50+ employees:
Learn more about your current and upcoming requirements at ontario.ca/accessibility.
Need help building your AODA Policy?
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to:
Safety Guys Workplace Safety Trainers.
30 Steve Fonyo Drive, Kingston ON K7M 8N9