Payment Options

• Credit card online or by phone
• Certified cheque or money order payable to "Safety Guys". ​Mail to: 24 Steve Fonyo Drive Unit 200-1, Kingston ON K7M 8N9
• Cash or debit in person
• Receipts and laminated wallet cards will be issued the day of training to successful participants.

Refunds & Cancellation Policy

Participant Cancellations (Excluding Working at Heights Courses)

• We understand life happens. To be eligible for a refund, participants must notify us at least four full business days before the course start.
• Cancellations made later are non-refundable unless extenuating circumstances arise.
• If an emergency (such as family crisis, severe weather, or urgent work obligation) prevents attendance, we encourage participants to reach out. At our discretion, we will issue a training credit and reschedule at a mutually convenient time.

​
Cancellations by Safety Guys
We strive to honour every commitment. However, in rare cases—such as low enrollment, instructor illness, or extreme weather—we may need to cancel. When this happens, clients can choose from:

• A seat in an alternate course date, or
• A full refund or credit, based on their preference.

We are committed to providing timely communication and flexible options to ensure every participant receives the training they need.

I only have two employees - will you still come out to my job site?
Yes, we will...but please understand that we need enough time to accommodate you in the schedule. The only course that requires a minimum of 10 students is First Aid/CPR. 

How does the pricing work?
We try to keep our prices fair and accessible so that businesses of all sizes have an affordable option for quality training. Price increases are based on market adjustments and may change without notice on an annual basis. The price of each course includes manuals and certification cards.

Do you offer volume discounts?
Companies that require several different training sessions and/or that have a large number of employees can inquire about package discounts. We usually work with you to establish a daily rate that is acceptable to both parties.

When do my employees receive their wallet cards?
At the end of their training session.

What do I do if I lost my wallet card?
Please contact us via email with the date, place and type of training you took. A $15.00 replacement fee is required to cover materials, shipping and handling.

When do I need recertification?
Our certifications are valid for three years from the date of training. A yearly refresher that is workplace specific is required for WHMIS. An 18 month refresher for machine operations is recommended.

​Do you have WSIB clearance?
Yes...Safety Guys has WSIB clearance on all employees. A current certificate can be emailed to you directly - please allow 24 hours notice.

Do you have Insurance?
Yes...we have five-million dollar liability coverage and Errors and Omissions Insurance which, by law, is required for all instructors and teachers in Ontario.